Terms of Use
Privacy Policy
Our goal is to be transparent when it comes to collecting your personal information. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) when making information available to individuals and organizations for Easy Energy’s information management policies and practices.
What personal information do we collect from the people that visit our blog, website or social media (Facebook, LinkedIn, Instagram, Twitter or other)?
When opting in on requests, including newsletters, service requests and quote requests, or submitting meter readings, ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, company name or other details to help you with your experience.
When do we collect information?
We collect information from you when you fill in forms on our site, place an order, subscribe to a newsletter, respond to a survey, request a quote, open a support ticket or enter information on our site. We also request your information when you provide feedback on products or services.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf our website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better serve you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with you after correspondence (email or phone enquiries).
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is stored on secured networks and accessible to only a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Understand and save users’ preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer a better site experience and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled.
Third-party disclosure
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We have implemented the following:
- Remarketing with Google AdSense
- Demographics and Interests Reporting
Along with third-party vendors such as Google, we use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.
Users can visit our site anonymously.
You will be notified of any privacy policy changes:
- On our Privacy Policy page
You can change your personal information:
- By emailing us at admin@easyenergy.ca
- By calling us at 604-409-8080 or toll free at 1-844-409-8080
- By sending us a support ticket
How does our site handle Do Not Track signals?
We honour Do Not Track (DNT) signals, and we do not track, plant cookies or use advertising when a DNT browser mechanism is in place.
Breach of security measures
Should an incident occur where the security of our website, servers and network become compromised, we will email you directly within 1 business day to inform you, including informing you about measures to rectify the issue and when these measures will be completed.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them and spells out tough penalties for violations.
We collect your email address in order to:
- Send information and respond to enquiries and/or other requests or questions.
- Process orders and send information and updates pertaining to orders.
- Send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN-SPAM, we agree to the following:
- Not to use false or misleading subjects or email addresses.
- To identify the message as an advertisement in some reasonable way.
- To include the physical address of our business or site headquarters.
- To monitor third-party email marketing services for compliance, if one is used.
- To honour opt-out/unsubscribe requests quickly.
- To allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at admin@easyenergy.ca or follow the instructions at the bottom of each email and we will promptly remove you from all marketing correspondence.
Contacting us
If you have any questions regarding this privacy policy, please contact us using the information below.
Easy Energy Inc.
300-15300 Croydon Drive
Surrey, BC V3Z 0Z5
Phone: 604-409-8080
Email: admin@easyenergy.ca
Last Edited on 2019-06-26